Thousands of first responders are speaking out against a health insurance provider accused of not paying their medical claims. The Thin Blue Line Benefits Association is under growing scrutiny after multiple complaints, including one from a retired Phoenix police officer whose family is now facing thousands in unpaid bills.
Arizona’s Family Investigates has spent more than a month looking into the company after hearing from affected members like Mark Boirum, a veteran of the Phoenix Police Department.
“Just good memories,” Boirum said, sharing keepsakes from his 30-year career. “It was a chance to serve. I loved what I did for a living.”
When Boirum retired, he wasn’t yet 65 and didn’t qualify for Medicare. That’s when he discovered Thin Blue Line, a provider offering gap health coverage for first responders. He signed up for a policy covering himself, his wife Sonia, and their daughter.
“At first, we were very happy,” Boirum said. “The first 18 months went smoothly.”
But by last summer, delays in claim payments began. Sonia became hesitant to visit the doctor, fearing they’d be left responsible for large bills.
“It was very stressful,” Mark said. “I just got tired of it,” Sonia added.
Now, the family estimates they’re owed about $10,000 in unpaid claims.
And they’re not alone.
Arizona’s Family Investigates found other former and current first responders with similar complaints—raising concerns about the company’s ability to meet its financial promises.
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