CarTrawler, the leading B2B technology platform for car rental and mobility solutions, has acquired Koala, a Paris-based travel insurtech company. This strategic move marks CarTrawler’s expansion into the insurtech sector, complementing its multi-product travel ancillary platform in response to growing partner demand for integrated insurance products.
Koala’s customer-centric approach and API-first technology align seamlessly with CarTrawler’s core strengths. The acquisition allows CarTrawler to diversify its offerings beyond car rental and mobility services, enhancing its ability to deliver high-conversion products that add value across the entire travel journey.
Koala’s insurance solutions, such as “Cancel For Any Reason” and automatic trip disruption coverage, provide travelers with peace of mind by removing the need to justify claims. These offerings are already used by more than 70 travel partners across 17 countries, demonstrating their effectiveness in driving measurable value for both travelers and travel brands.
With this acquisition, CarTrawler’s partners will gain access to flexible travel insurance products that can be embedded directly into the booking flow, requiring minimal development effort while boosting attach rates and generating additional revenue. These high-margin ancillaries bring travel brands closer to providing a truly connected journey for their customers.
CarTrawler’s proven capabilities in data science and revenue optimization, combined with Koala’s innovative insurance products, will enhance the overall travel booking experience by offering faster claims processing, more flexible refund options, and an improved customer experience.
Peter O’Donovan, CEO of CarTrawler, commented, “The demand for B2B travel ancillary solutions continues to increase, with our travel partners asking us to add these solutions to our offering. The acquisition of Koala is a further step toward fulfilling our ambition of becoming the leading multi-product ancillary platform for the global travel industry. Koala’s product innovation and customer-centric approach make them a natural fit. Together, we’ll unlock more value for travel partners and travelers alike.”
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