Major Cypriot insurance firms Genikes Insurance and Eurolife are launching comprehensive accessibility initiatives. These programs aim to ensure all citizens have equal access to their insurance products and services.
The companies are focusing on both physical branches and digital platforms. They are committed to creating a seamless experience for every customer. This effort aligns with current accessibility laws and reflects a broader push for a more inclusive society.
Bank of Cyprus Insurance Companies are also adopting inclusive design principles. They are working to ensure easy access to their physical and digital spaces.
Removing Physical Barriers
To improve service in their branches, the companies have implemented several key features:
- Private service areas for confidential discussions.
- Disability-friendly facilities in many locations across Cyprus.
- Staff trained to provide personalized support.
- A welcome policy for certified guide dogs.
- Customer documents available in formats compatible with screen readers.
- The companies also announced that sign language interpreter services will soon be available upon request.
Ensuring Digital Access for All
The insurers’ digital platforms were designed for user autonomy. The Genikes Customer Portal and the Eurolife App and Portal are fully accessible. They feature screen reader compatibility, clear headings, and keyboard navigation. High-contrast options aid users with visual impairments.
Both companies maintain accessible websites. These sites offer full access to information and insurance management tools. Dedicated accessibility pages provide details on services, branch locations, and contact methods for feedback.
Company representatives stated that accessibility is an ongoing process. They emphasized a commitment to actively listening to customers and continuously adapting services. The goal is to ensure no one receives inferior service.
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